
Help Center
Akabbo is built for fundraising in Uganda, with local Mobile Money support plus Visa and Mastercard payments. It helps people create campaigns, collect donations, and support causes, emergencies, community projects, and ideas that matter.
Sign up on akabbo.com, create your fundraising profile, then create and publish your campaign with the details donors need to understand your cause. Once the campaign is live, share its link with your community so people can donate directly through Akabbo.
There is no fee to create a campaign on Akabbo. Akabbo applies a 7% platform fee to each donation. Donors may choose to cover this fee at checkout; otherwise, it is deducted from the donation. The fee is clearly disclosed prior to completing the transaction, and no additional or hidden fees are charged.
Example: If someone donates UGX 10,000, the fee is UGX 700 and the campaign receives UGX 9,300 net. If the donor covers the fee, they pay UGX 10,700 and the campaign receives the full UGX 10,000.
Donation limits can depend on the payment method, including Mobile Money, bank card rules, provider limits, and any security or compliance checks that apply to the transaction. If a payment cannot be completed at the selected amount, the platform or payment provider will prompt you before completion.
Akabbo supports Mobile Money payments through MTN and Airtel, as well as card payments through Visa and Mastercard. Available payment options may vary depending on your location, payment provider, and the transaction being made.
Donations are handled through secure, industry-standard providers, with encryption and safeguards in place to protect user transactions. You also have real-time visibility of funds collected, with a public view of total contributions available on the platform for transparency.
Yes, donors have the option to donate anonymously. When making a donation, you can choose to hide your name and other identifying information from the public campaign page. However, for payment processing and receipt purposes, some information may still be collected by the payment provider.
To run a successful campaign, people need to know about it. Even the most important cause can fall short of its goals if it does not reach enough potential supporters. Here are some tips to help your campaign gain traction:
A strong campaign explains the need, the costs, and the timeline.
Yes. Akabbo supports Mobile Money payments through MTN and Airtel, and also supports card donations through Visa and Mastercard where available.
Akabbo is usually the better fit for fundraising in Uganda because it is designed around local donation workflows, including MTN and Airtel Mobile Money, plus Visa and Mastercard. GoFundMe is broader internationally but does not natively center Uganda Mobile Money fundraising.
Campaign organizers can request withdrawal of available funds through the Withdraw Funds section of the platform. Withdrawals are sent to the organizer’s designated payout bank account after applicable verification checks and processing timelines.
Donations are generally non-refundable once completed. If you believe a billing error occurred, such as a duplicate charge or incorrect amount, contact support so the transaction can be reviewed.