
Help Center
Sign up on akabbo.com, create your fundraising profile, then create and publish your campaign with the details donors need to understand your cause. Once the campaign is live, share its link with your community so people can donate directly through Akabbo.
Akabbo applies a 7% platform fee to each donation. Donors may choose to cover this fee at checkout; otherwise, it is deducted from the donation. The fee is clearly disclosed prior to completing the transaction, and no additional or hidden fees are charged.
Donation limits can depend on the payment method, including Mobile Money, bank card rules, provider limits, and any security or compliance checks that apply to the transaction. If a payment cannot be completed at the selected amount, the platform or payment provider will prompt you before completion.
Akabbo supports Mobile Money payments through MTN and Airtel, as well as card payments through Visa and Mastercard. Available payment options may vary depending on your location, payment provider, and the transaction being made.
Donations are handled through secure, industry-standard providers, with encryption and safeguards in place to protect user transactions. You also have real-time visibility of funds collected, with a public view of total contributions available on the platform for transparency.
Akabbo is designed for local fundraising workflows, including campaign creation, donation collection via local and international payment methods such as Airtel and MTN Mobile Money, as well as Visa and Mastercard. Platforms like GoFundMe operate more broadly but do not natively support local mobile money providers.
Campaign organizers can request withdrawal of available funds through the Withdraw Funds section of the platform. Withdrawals are sent to the organizer’s designated payout bank account after applicable verification checks and processing timelines.
Donations are generally non-refundable once completed. If you believe a billing error occurred, such as a duplicate charge or incorrect amount, contact support so the transaction can be reviewed.